OUR PolicIES
CANCELLATION POLICY
We understand that it may be necessary for you to cancel your appointment from time to time. We ask that you kindly provide as much notice as possible so that we may offer your appointment time to someone else.
We ask for a minimum of 48 hours in order to cancel or re-arrange your appointment free of charge. Any less than this appointment time is fully chargeable. Clients agree to these terms upon booking.
Thank you for understanding our time is precious.
COVID-19 SECURE
COVID
The health and safety of our customers and staff are of paramount importance to us at Essentia Holistic Health. Please follow the latest government guidelines.
RISK ASSESSMENT:
We ask that you comple an online Covid-19 risk assessment prior to your visit to ensure it is safe for you to attend. Please complete it the night before your visit. Click the link below to access:
https://forms.gle/6i8pw8BLXkE9wQxM8
ARRIVAL
Upon arrival for your appointment, please check in at reception using the self service sign in on the ipad provided. This will notify your therapist that you have arrived. Please take a seat and you will be collected shortly.
VISTITING ESSENTIA
• Upon arrival please declare any changes in your health or the health of those within your family unit.
• Please inform your therapist if you develop any symptoms associated with Covid-19.
• In the event of cancellation due to covid related issues, our usual cancellation policy will not apply.
• Please wash your hands (and/or use the hand sanitiser provided) on both arrival and departure.
• Please arrive for your treatment at your designated time.
• Please attend your appointment alone.
• We suggest you bring a bottle of water.
We reserve the right to reschedule your appointment if we feel it is necessary in the interest of health and safety.
If you have any questions, please feel free to contact us prior to your appointment.
Data protection
Essentia Holistic Health are compliment with General Data Protection Regulations (GDPR) and are committed to ensuring the security and protection of all information.
A copy of our full GDPR Policy is available upon request.
If you have any questions relating to our GDPR compliance, please contact our data protection officer Tracey Fusco.
Payment
Full payment is required at the time of booking in order to secure your appointment.